FAQ - Frequently Asked Questions
Your questions. Our answers.
Our glasses
It is recommended that you wear reading glasses when you have difficulty seeing nearby objects clearly, such as books, newspapers, computer screens, mobile phones, etc. This may manifest as symptoms such as headaches, eye strain, blurred vision, pain or tension around the eyes, difficulty focusing on nearby objects, difficulty reading for long periods of time, etc. If you are 40 or older, you may need reading glasses, as this is generally the age when presbyopia begins to develop. Presbyopia is a vision condition that makes it more difficult to focus on nearby objects. It is important to consult an optometrist or ophthalmologist for a comprehensive eye examination if you think you may need reading glasses. They will be able to determine whether you need reading glasses and which prescription is most appropriate for you.
All our reading glasses and polarized adult sunglasses are designed in the south of France, near Saint-Tropez. They are then manufactured in Taiwan by a small family business. We have worked with the same company since Maison K-Eyes was founded in 2004. Why Taiwan? We chose this small island for its expertise, high quality standards, as well as the innovative materials and cutting-edge technology available at highly competitive prices.
It has always been essential for our small French company to offer unique, well-designed and affordable frames to accompany you every day.
Most of our frames are made from injected polycarbonate. This is a lightweight material that is comfortable to wear every day and offers good resistance to impacts and scratches.
Our children's sunglasses, on the other hand, are made from BPA-free TPEE (thermoplastic elastomer). TPEE is a recyclable, non-toxic, and hypoallergenic material that is safe for children. It is also soft, flexible, and impact-resistant, making it ideal for outdoor activities and play.
You can find a detailed list of the materials used in our glasses on each product page under the "Technical Specifications" tab.
Single-vision For seeing up close. These lenses have scratch-resistant and smudge-resistant coatings.
Bifocal or dual-purpose For seeing up close in sunlight with just one pair of glasses. They have scratch-resistant and smudge-resistant coatings.
Blue-Light Blocking To protect your eyes from screens. They are available with or without vision correction and filter approximately 40% of blue light.
All our optical lenses are made of BPA-free acrylic. This material provides excellent optical clarity and high impact resistance.
Polarized sunglass lenses made of BPA-free acrylic. Our polarized lenses feature anti-glare, scratch-resistant, and dirt-repellent treatments, as well as Category 3 UV400 protection to protect your eyes from 100% of UV rays. They reduce reflections while enhancing contrast.
Sunglass lenses made of BPA-free cellulose triacetate. Our sunglass lenses feature Category 3 or Category 2 UV400 protection. To find out the lens type, click on Technical specifications on each model's page.
To keep your glasses in perfect condition, store them in their case when you are no longer using them. Keep them in a dry place at room temperature, away from a heat source.
Clean the lenses with clean water. Gently wipe the lenses with a soft, clean, dust-free cloth to avoid scratches.
To clean all or part of your glasses, never use detergent, solvent, hydrocarbons, or corrosive products.
Order
To determine the diopter strength you need, simply take a diopter test. Download the test you will find on each product page, then try to read the texts from a distance of about 30 cm. Each text corresponds to a diopter strength, and yours will be the one corresponding to the text you can read without difficulty. However, always try to choose the lowest diopter strength among those that suit you.
Here are a few tips for finding out your diopter strength:
- Use your old reading glasses or a relative's by taking a reading test. Note: you will find the corresponding strength inside the temples of the glasses.
- You will find your prescription strength on your eye doctor's prescription. If your eye doctor has prescribed presbyopia glasses, they will have indicated a positive number ranging from +1 to +3.5.
- You can also follow the recommendations generally given by presbyopia specialists:
+1 ≃ 40 years old
+1.5 ≃ 45 years old
+2 ≃ 50 years old
+2.5 ≃ 55 years old
+3 ≃ 60 years old
+3.5 ≃ 65 years old and over
We invite you to sign up for stock alerts on product pages to receive real-time updates when your favorite models are restocked. Simply click the "Notify me when available" button and enter your email address.
Please note that the models in the Great Deals section are end-of-line products and will therefore not be restocked.
Once your cart has been confirmed and your order has been paid for, you will receive an order confirmation email. If you have not received this email, please check your spam folder. You can also go to your account on our website, select the "Orders" tab, and access all your past orders.
If you have not received the email informing you that the parcel has left our warehouse, you can quickly contact our Customer Service via our contact form or at +33 3 84 88 20 03 to modify or cancel your order. We will do our utmost to respond to your request.
Once you have received the email confirming that your order has been handed over to the carrier, you will no longer be able to make any changes or cancel it. In that case, you will have to wait to receive your shipment and then return it.
If you have forgotten your password, click "Forgot your password?" on the login page for your customer account. Then enter the email address you used when creating your account. You will receive a temporary link by email to reset your password.
All our orders are dispatched within a maximum of 24 hours (business days) after receipt of your payment, excluding busy periods (sales, Black Friday, the July/August summer period). Orders placed on the website on Friday after 12 p.m., Saturday, Sunday, and public holidays will be processed on the next business day.
Remember to check whether your parcel has been damaged or opened before opening it, and take photos of the outside and its contents. If you notice a defect when receiving your order, please contact us as soon as possible using our contact form.
La Maison K-EYES cannot be held responsible for improper use of the product, insufficient or inadequate maintenance or care, normal wear and tear of the product, or any modification of the product by the Customer or a third party.
We recommend checking the dimensions of the glasses you are interested in by clicking “Technical specifications,” available on each product page. This way, you will find the dimensions of the frame and lenses to help you make your choice according to the shape of your face. Feel free to measure your face as well. The nose bridge width varies from one pair to another. Choose a narrower nose bridge if you have a fairly slim nose. “Oversize” frames are generally larger than others and may be less suitable for small, slender faces, for example. We provide detailed descriptions of each model to give you as much information as possible and help you make your choice.
You can return most of our collections free of charge (excluding Low Prices, sale periods, and Flash Sales) if you are in Metropolitan France. This means you can easily try the glasses on at home and return the pair that does not suit you.
If you are having trouble choosing your pair of glasses, you can visit one of our retailers’ stores. Go to the Stores page to access the list of our points of sale. We work with retailers all over the world!
Feel free to contact our Customer Service team if you need advice.
Payment
You can pay for your order on our website by credit card, via PayPal, or in several installments through the secure Alma payment platform. For credit card payments, we use Stripe's secure 3D Secure payment service. All information transmitted from the website www.k-eyes.com to the payment system is systematically encrypted to ensure its confidentiality. In accordance with current European payment regulations (PSD2), you may receive a transaction authorization request to validate the orders you place online. This is a notification from your bank on your mobile phone to validate the purchase.
PayPal offers you the option of paying for your online purchases in 3 interest-free installments. Visit the PayPal website to find out more.
If you experience any difficulties making your payment, contact us at +33 3 84 88 20 03 or by clicking here. We will be happy to help.
First, please check your bank’s transaction authorization request on your mobile phone to validate your purchase.
You can check your card’s expiration date. If it is a new card, you must first have made a payment with your bank card (in person, not online) or withdrawn cash.
After several attempts and/or with several cards, try another available payment method (e.g., PayPal).
If your basket total is high, remember to check your bank card’s spending limit.
You can also check your internet connection, which may cause the payment to fail if it is too weak.
If you still have difficulty making the payment, contact us at +33 3 84 88 20 03 or by clicking here. We will be happy to help you.
Delivery
In metropolitan France (excluding overseas departments and territories), delivery is free on orders of €45 or more with Colissimo.
In Europe, home delivery with Colissimo International is free on orders of €75 or more.
In the rest of the world, home delivery with Colissimo International is free on orders of €150 or more.
To ensure optimal delivery, we take particular care when packaging our glasses, protecting them properly in oversized parcels.
All our orders are shipped within a maximum of 24 hours (working days) after receipt of your payment, except during busy periods (sales, Black Friday, July/August summer period). Orders placed on the website on Fridays after 12 p.m., Saturdays, Sundays, and public holidays are processed on the next working day.
When your order is picked up by the carrier, you will receive an email from the carrier containing the tracking link for your package.
The average delivery time via La Poste is between 2 and 4 business days for mainland France, and 3 to 9 business days via Colissimo International for the rest of the world (it may vary depending on customs procedures). You can also choose faster delivery (within 24 hours) via express carrier in mainland France. All parcels come with a tracking number and are delivered with or without a signature.
Delivery via Colissimo: The postal carrier will leave the package in your mailbox if possible; otherwise, they will leave a delivery notice so that you can collect it from your local post office the following day (available for 15 days, then returned to the sender if it is not collected in time).
DHL: If you are not at home, the carrier will contact you to arrange a new delivery using the contact details provided.
We ship worldwide! If you cannot find your country in the list of destinations, please do not hesitate to contact us so that we can add it if possible.
If your parcel appears to be lost or held up, please contact our Customer Service team via our contact form.
Our team will contact the carrier to launch an investigation to locate your parcel.
Returns and refunds
If you are not satisfied with your purchase and decide to exercise your right of withdrawal, you can return the item(s) to us at your own expense. Download the form available on this page and place it inside your return package. You simply need to send the product(s) back to us in their original packaging and to the address indicated on the form.
We will refund you upon receipt and inspection of your package. We do not offer exchanges.
Points of sale and retailers
Thank you for contacting us by email, specifying the desired city/country.
Go to the Business Area page to create your professional account online. You will then have access to dedicated prices and offers. Have a problem or need advice? Feel free to contact us by phone at +33 3 84 88 20 03 or via our contact form. We will be delighted to help you create your account and answer all your questions.
Warranty and satisfaction
K-EYES is required to comply with the statutory warranty for hidden defects, as defined in Article 1641 of the French Civil Code.
In the event that the delivered product does not conform, we invite you to inform our Customer Service via the contact form, clearly stating the non-conformity observed.
In all cases, K-EYES cannot be held liable for improper use of the product by the Customer, normal wear and tear, lack of maintenance, or modification of the product by the Customer or a third party.
For more information, please consult our terms and conditions of sale.
No, K-EYES does not cover damage to or theft of your glasses.
Promo code
From your cart page and before confirming your payment, simply enter the promo code you received by email by clicking Do you have a promo code? If the offers can be combined, you can enter several.
Once the payment has been validated, we are unable to apply a promotional code. If you think there is an error, please do not hesitate to contact our customer service via the contact form.
Delivery is free in mainland France (minimum order of €250 excluding VAT).
International shipping costs vary depending on the shipping zone and La Poste’s rate schedules.










