Free delivery of your parcel to a Relay Point from €45
*Shipping time in France and worldwide
Our orders are shipped within 48 hours (working days) maximum after receipt of your payment. Orders placed on the site on Friday after 12 noon, Saturday, Sunday and public holidays will be processed the following working day. The conditions mentioned above apply all year round except during peak periods (sales, Black Friday and summer period between July and August).
delivery time
The average delivery time by La Poste is between 2 and 4 working days for mainland France, and 3 to 9 working days by Colissimo International for the rest of the world (it may vary depending on customs formalities). You can also choose faster delivery (within 24 hours) by express carrier.
All packages are accompanied by a tracking number provided with or without signature of your choice (to be done before payment).
Shipping costs
In mainland France (excluding French overseas departments and territories), delivery to Pickup & Pickup Station lockers is free from €45.
In Europe, home delivery with Colissimo International is free for purchases over €75.
In the rest of the world, home delivery with Colissimo International is free for purchases over €150.
Find the rates by geographic zone applied by Colissimo further down on this page.
Packaging
In order to guarantee optimal delivery, we take particular care in the packaging of our glasses by protecting them properly in oversized packages.
Returns and Refunds
- Return conditions
▸ Click here to download the order return form in French 🇫🇷
▸ Click here to download the order return form in English 🇬🇧
- Complete the form indicating the products to be returned.
- Print the form and include it in your package with the items to be returned in their original condition and packaging.
- Send your package by post to the address below.
K-EYES
Returns
ZI Les Ferrières, Liège Street,
83490 Le Muy
France
Upon receipt, we will check the condition of the items and process your refund.
Return request deadline: 30 days maximum following purchase.
Please note that additional customs charges may apply for returns outside the European Union.
FRANCE
Colissimo Relais at the Post Office, in Pickup relay & Pickup Station lockers (2-5 working days after dispatch) free from 45€ of purchase.
SHIPPING RATES:
Colissimo RELAY POINT (<45€): 4€
Colissimo home delivery - Without signature: €5
Colissimo home delivery - With signature: €6
DHL Domestic Express home delivery from €29 (24 hours after dispatch).
EUROPE & WORLD
Europe: Free Colissimo home delivery from 75€ of purchase (3-18 working days after dispatch)
Rest of the world: Colissimo International home delivery free from 150€ of purchase (4-18 working days after dispatch)
SHIPPING RATES :
Zone 1 - From €8
Germany, Belgium, Netherlands, Luxembourg.
Free shipping on purchases over €75.
Zone 2 - From €9
United Kingdom, Ireland, Italy, Spain (excluding specific territories), Portugal (excluding specific territories), Austria.
Free shipping on purchases over €75.
Zone 3 - From 10€
Denmark, Hungary, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Switzerland, Sweden.
Free shipping on purchases over €75.
Zone 4 - From 12€
Greece, Iceland, Finland, Norway, Turkey, Maghreb, specific territories Spain & Portugal, Croatia, Malta, Romania and other Eastern European countries.
Free shipping on purchases over €150.
Zone 5 - From €27
United States, Canada, Australia, China, Japan, Hong Kong, Singapore, South Korea, Thailand, Taiwan, Vietnam, India, Russia, Israel, India.
Free shipping on purchases over €150.
Zone 6 - From €31
Africa (excluding Maghreb), Middle East, Americas (excluding United States and Canada), other Asian countries, Oceania (excluding Australia).
Free shipping on purchases over €150.
OM1 - From 17€
Guadeloupe, Martinique, French Guiana, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, Reunion, Mayotte.
Free shipping on purchases over €150.
OM2 - From 25€
New Caledonia, French Polynesia, Wallis and Futuna.
Free shipping on purchases over €150.