Preamble

 

These general terms and conditions of sale apply between:

K-EYES, a simplified joint-stock company with share capital of 10,000 euros, registered with the Fréjus Trade and Companies Register under SIREN number 979 923 240, whose registered office is located at Rue du Liège, ZI Les Ferrières, 83490 Le Muy, FRANCE, represented by Ms. Christelle SCHEURER in her capacity as President,

Telephone: +33 3 84 88 20 03

Email: contact@k-eyes.com

Hereinafter referred to as “K-EYES”

And

Any individual acting in a personal capacity or as a representative of a legal entity who visits or purchases products via the website www.k-eyes.com owned by K-EYES, from the website www.k-eyes.com

Hereinafter referred to as the “Customer”

Any order placed on the website www.k-eyes.com presupposes prior consultation and acceptance of these general terms and conditions.

As the website www.k-eyes.com is a distance-selling platform, the Customer acknowledges being fully informed that their agreement to the content of these general terms and conditions of sale does not require the handwritten signature of this document.

The Customer is invited to save and print these general terms and conditions of sale, which shall serve as evidence between the parties. 

The Customer declares that they are an adult and have full legal capacity enabling them to enter into these general terms and conditions and thus enter into contracts under French law.

1 - PURPOSE

 

These general terms and conditions are intended to define the rights and obligations of the parties in connection with the distance selling of the goods offered on the website www.k-eyes.com, from placing the order through after-sales services and warranties, including payment and delivery.

2 - AMENDMENT OF THE GENERAL TERMS AND CONDITIONS OF SALE

The version of the general terms and conditions of sale enforceable against the Internet user is the one appearing on the website when the Customer validates the order or connects to this website. 

K-EYES retains the various versions of the general terms and conditions of sale.

The general terms and conditions of sale may be amended or deleted at any time by the website publisher or its representative.

 

3 - WEBSITE UNAVAILABILITY

The website www.k-eyes.com, or access to one or more services on the website, such as the online store, may be temporarily or permanently closed without prior notice or compensation, and no Internet user may claim any compensation.

4 - PRODUCTS

4.1 Availability

The products offered for sale by K-EYES, namely reading magnifying glasses, prescription and non-prescription sunglasses, optical frames, and various accessories, are those displayed on the website www.k-eyes.com when the Customer views the website.

Products are offered subject to availability. Although stock levels are displayed in real time on the website www.k-eyes.com, a product may be unavailable (inventory error or otherwise). In such circumstances, K-EYES undertakes to inform the Customer as soon as possible after the order is placed. 

In this case, K-EYES may, in agreement with the Customer, schedule a new delivery date depending on when it is restocked. If no agreement is reached or it is impossible to obtain the product ordered, K-EYES will refund the amounts paid by the Customer within a maximum period of 10 days, without the Customer being entitled to any compensation.

4.2 Information and warranties

The utmost care is taken when posting online, before the order is placed, information relating in particular to the essential characteristics of the products offered for sale, as well as the payment and delivery terms. However, minor variations in the representation of the product that do not concern its essential characteristics may occur. Under no circumstances may these variations give rise to K-EYES's contractual liability.

An online reading test is made available to the Customer on each product page for the “reading glasses” category during the stage preceding the placing of an order. This test is not intended to replace an eye examination, and K-EYES cannot be held liable for inappropriate use by the Customer.

The information posted on the website www.k-eyes.com does not in any way exempt the Customer from reading any other information supplied with the product or displayed on the product or its packaging (description, precautions for use, cleaning instructions, etc.).

A damaged or modified product must not be used (significant scratches, etc.). 

4.3 Use of the goods

The Customer agrees to use the products in accordance with their intended purpose and to comply with the product instructions for proper use.

K-EYES cannot be held liable for improper use of the products, particularly use other than that for which they are intended.

5 - PRICES

The prices applicable to product orders are shown on the K-EYES website dedicated to this purpose.

Prices are displayed in euros and exclusive of VAT (20% VAT) or inclusive of VAT, depending on the users' countries of origin and their customer category, business or private individual. The indication of whether prices are exclusive or inclusive of VAT is shown in the order summary.

Unless otherwise stated, these prices do not include shipping costs, which will be indicated in addition to the price during the ordering process and before the Customer confirms their order.

When the Customer's order is confirmed by email, delivery charges may be added to the product price. They are calculated as follows: the price is calculated based on the country and the weight and/or amount of the order.

The Customer must pay, at their own responsibility, any other tax, customs duty, or import duty specific to the delivery country.

Product prices do not include communication costs related to the use of the online sales service, which remain the Customer's responsibility.

K-EYES reserves the right to change its prices at any time. However, products will be invoiced based on the prices in effect when the order is recorded.

6 - ORDER

6.1 Placing an order

To place an order, the Customer may select one or more items and add them to their cart. The selection process for reading glasses includes an additional step, selecting the diopter, which is necessary to validate the order.

Placing an order involves the following steps:

- Step 1: Fill their cart.

- Step 2: The information provided by the Customer when opening their Customer account or when placing each order must be complete, accurate, and up to date. Otherwise, K-EYES will not be able to fulfill the orders. If the Customer does not wish to provide such information, K-EYES will not be able to accept their order.

- Step 3: Review the general terms and conditions of sale.

- Step 4: Accept all the general terms and conditions of sale by checking the box « I accept the general terms and conditions of sale ».

- Step 5: Confirm the order by clicking the « Confirm my order » button.

The Customer receives an email acknowledging receipt of their order.

Any order placed by the Customer through the steps described above constitutes irrevocable acceptance of the general terms and conditions. 

6.2 Offer Validity

All orders will be fulfilled subject to product availability.

The geographic area covered by the offer and delivery is worldwide, except for countries subject to a trade embargo or special customs regulations.

Store credit and/or discount codes cannot be combined with promotional offers. Likewise, multiple discount codes cannot be combined on the same order.

All items in the Small Prices category and those on promotion during Sales and Black Friday are eligible for return and refund (excluding shipping costs) but cannot be exchanged. If the product is defective upon receipt, the Customer must contact Customer Service by clicking here so that a solution can be provided.

6.3 Order Confirmation

In accordance with applicable regulations, the contractual information will be confirmed in due course and no later than upon delivery, by email to the address provided by the Customer on the order form.

This confirmation email will include, in particular, the following information:

- the order number;

- the description of the products;

- the total order amount (price and shipping costs);

- a reminder of the payment security conditions.

It is the Customer's responsibility to retain the contractual information on the medium of their choice.

K-EYES reserves the right not to confirm the order, particularly in the event of refusal of payment authorization, an incorrect address, or any other problem with the user's account. In this case, K-EYES will inform the Customer by email.

The order becomes final only after:

- payment of the full price by the Customer;

- verification of product availability by K-EYES as soon as possible after sending the email acknowledging receipt of the order to the Customer.

For placing orders, business hours are Monday to Friday from 8 a.m. to 5 p.m. (French time).

The order may be canceled within 5 minutes of order confirmation and only during business hours by emailing Customer Service by clicking here. Any recorded order cannot be modified.

7 - PAYMENT

7.1 Payment methods

Payment is made online by bank card, PayPal, Stripe, or Alma. The invoice is available upon request by clicking here.

The order is final only once the buyer has confirmed it by paying the price. Any unpaid order will be automatically canceled.

For bank card payments made on its website, K-EYES uses Stripe's secure 3D Secure payment service. All information transmitted from the website www.k-eyes.com to the payment system is systematically encrypted to ensure its confidentiality.

7.2 Failure to pay

In the event of failure to pay the price without a legitimate reason, K-EYES is entitled to claim late-payment interest calculated based on the applicable legal rate plus three percentage points, applicable from the payment due date.

In the event of contentious debt collection (collection agency, lawyer or bailiff) and after a simple letter, K-EYES's claims against professionals will be increased by 40 euros as a fixed debt collection compensation, without prejudice to claiming these costs based on the actual amount.

7.3 Retention of title

The delivered product remains the property of K-EYES until the Customer has paid the price in full and effectively. Failure to pay may result in K-EYES reclaiming the product.

The transfer of the risks of loss or deterioration to the Customer takes place on the product delivery date, that is, when the Customer receives the product.

8 - DELIVERY TERMS AND TIMES

8.1 Delivery times

The products ordered by the Customer will be delivered within a maximum of 15 days from confirmation of the order and payment.

If the product is unavailable, K-EYES undertakes to inform the Customer as soon as possible so that the Customer can be refunded without delay and no later than 30 days after payment of the sums they have paid.

If the delivery time is expected to be extended, K-EYES undertakes to inform the Customer as soon as possible so that they may choose whether to maintain or completely or partially cancel their order.

K-EYES shall not be held liable for the consequences of any events beyond its control, including cases of force majeure or unforeseen circumstances, that could delay or prevent delivery of the ordered product.

If the deadline mentioned, plus 7 days, is not met, the Customer may cancel their order by sending a registered letter with acknowledgment of receipt to the address of the registered office indicated at the beginning of these general terms and conditions. The cancellation will be taken into account by K-EYES only if the order has not been shipped or delivered between the sending and receipt of that letter. The Customer will be refunded no later than 14 days after K-EYES receives the registered letter.

K-EYES reserves the right to choose the carrier and guarantees the proper delivery of the products.

8.2 Delivery inspection

The order will be delivered to the address indicated by the Customer.

K-EYES guarantees that the delivered product conforms to the essential characteristics described on the website www.k-eyes.com and is suitable for its intended use.

The Customer must check the condition of the packaging and whether the delivered product conforms to the order, and, where applicable, make any reservations on the carrier's delivery note.

In the event of:

-          Apparent defect 

The Customer undertakes to check that the product conforms to their order upon delivery. Any delivery error in relation to the order or apparent defect must be the subject of a complaint within 14 clear days of delivery. After this period, the product shall be deemed to have been accepted by the Customer, who may no longer claim a delivery error or apparent defect. After agreement between both parties, the refund will be issued within 14 days or the product will be reshipped within 30 days. 

Once the manufacturing defect has been confirmed, the product will be returned or refunded within 14 days. This applies only in the event of a manufacturing defect, and not in the event of improper product care.

-          Damage and partial loss

In accordance with Article L 133-3 of the French Commercial Code, receipt of the transported goods extinguishes any action against the carrier for damage or partial loss if, within three days, excluding public holidays, following the day of receipt, the recipient has not notified the carrier of their reasoned protest by registered letter.

Claims relating to the transportation of the products must therefore be noted on the transport document, then confirmed to the carrier and the publisher by registered letter with acknowledgment of receipt within three clear days of receipt of the products, otherwise the reservations and claims will be time-barred.

-          Return to sender


If the Customer made an error when providing their mailing address, refused the package, or failed to collect it by the end of the period initially announced by the sender, and the package is therefore returned to the sender, the Customer must contact Customer Service by clicking here.

Two solutions will be offered:

1) The Customer wishes to receive the order again and provides K-EYES with an accurate and complete address. Reshipping costs are the Customer's responsibility;

2) The Customer may also request a refund of their order; however, return costs and other taxes will remain their responsibility.

For customers outside Europe, K-EYES reserves the right to request reimbursement of the shipping costs and customs duties incurred if the package is returned to its premises, in addition to reimbursement of the initial shipping costs.

8.3 Carrier

The carrier is chosen by K-EYES. Packages are oversized and protected.

8.4 Customs fees

Shipments outside the European Union may be subject to applicable taxes and customs duties.

Customs duties are taxes levied by a government on imported goods, increasing their cost upon entry. These taxes have several objectives, including protecting domestic industries, generating public revenue, and balancing trade relations. When a customs duty is applied, the importer pays the additional duties to customs before the goods are cleared.

Although these fees are very rarely applied, they are applied randomly. They depend entirely on the customs policies of each country, and we have no way of knowing these fees in advance. These fees are payable by the person receiving the shipment.

8.5 Importation into the United States

Changes to U.S. trade policy are leading to increased landed costs due to customs duties. 

As of August 29, 2025, the de minimis rule will be eliminated for all shipments imported into the United States, regardless of the country of origin or the value of the shipment. All shipments will have to go through U.S. Customs and Border Protection (CBP) and may be subject to duties, taxes, and brokerage fees. As a general rule, these fees are payable by the person receiving the shipment.

 

9 – GUARANTEE

9.1 Guarantee for hidden defects

K-EYES is required to comply with the legal guarantee for hidden defects, within the meaning of Article 1641 of the Civil Code, which provides: “the seller is bound by the guarantee for hidden defects in the item that make it unfit for the use for which it is intended, or that so diminish this use that the buyer would not have purchased it, or would have paid a lower price for it, had they known about them”.

In all cases, K-EYES cannot be held liable for improper use of the product by the Customer, normal wear and tear of the product, or lack of maintenance.

9.2 Non-conformity

In the event of non-conformity of the delivered product, the Customer must notify the K-EYES Customer Service by clicking here, clearly stating the non-conformity observed.

In accordance with Article 1648 of the Civil Code, the Customer has 2 years from the date they take possession of the product to invoke the legal guarantee of conformity.

9.3.1 If the defect appears within 6 months of purchase

If the product defect appears within 6 months of purchase, it is presumed to have existed on the date of acquisition.

9.3.2 If the defect appears more than 6 months after purchase

If the defect appears more than 6 months after purchase, the Customer may benefit from the legal guarantee of conformity only if they provide proof that the defect existed on the date of purchase.

For this purpose, the Customer may provide any document capable of attesting to the product's non-conformity. 

9.3.3 Handling of the Customer's request

K-EYES undertakes, at the Customer's request, to exchange or refund the product, provided that it is returned in its original packaging. Return shipping costs shall be borne by the Customer, except in the event of a defective product or an error on our part. In the event of a clear cost difference between the two options, K-EYES will choose the less expensive solution. For a return due to a defect, K-EYES will refund the shipping costs upon presentation of the corresponding proof and, in any event, according to the applicable rates. The refund is calculated pro rata based on the product price in relation to the total order.

Subject to the Customer's consent, K-EYES may offer them a credit note instead of an exchange or refund. Return shipping costs shall be borne by the Customer, except in the event of a defective product or an error on our part.

The provisions of this article do not prevent you from exercising the right of withdrawal provided for in Article 11.

11 - RIGHT OF WITHDRAWAL

Pursuant to Article L 121-20-1 et seq. of the Consumer Code, the Customer has a withdrawal period of fourteen days from the date of receipt of the order.

If the Customer exercises this right of withdrawal, the product must be returned in its original packaging, in the same condition as when initially received; the item must not have been worn or damaged and must not show signs of excessive handling (scratches on the lenses, no significant damage to the packaging), no later than 14 days from the date of receipt of the order, together with any accessories and instructions and an indication of the invoice to which the products relate. 

A product that has depreciated as a result of excessive handling (including if it is damaged, returned incomplete, worn, without labels, etc.) cannot be accepted for return or refunded.

Customers shall bear the cost of returning items and all customs duties.

Items on promotion, such as Flash Sales, Sales, Black Friday, or from the Low Prices section, cannot be returned or refunded.

In the event of exercising the right of withdrawal, in accordance with the withdrawal form attached as Appendix 1, the Customer may request a refund of their order.

K-EYES undertakes to refund the Customer within a maximum of 14 days from the actual return of the product. K-EYES reserves the right to choose the refund method: bank transfer (in which case the Customer must provide their IBAN), cheque, or PayPal.

All product returns must be requested from our Customer Service via the contact form or by telephone as specified at the beginning of these terms.

12 - PERSONAL DATA PROTECTION

The information requested, particularly through the forms, is necessary to process the order and will be communicated to the service provider(s) responsible for fulfilling the order, notably the carrier, and/or any competent authority for resolving a dispute between K-EYES and a Client. It may also be used to better understand the Client and adapt K-EYES's offer to the Client's needs.

In accordance with Law No. 78-17 of January 6, 1978, relating to data processing, files, and freedoms, the processing of personal information collected on the website was declared under receipt No. 1888262 v 0 with the National Commission for Information Technology and Civil Liberties (CNIL). The Client has the right to access, modify, rectify, and delete the data concerning them. To exercise this right, the Client must send an email to K-EYES Customer Service at the email or postal address indicated at the beginning of these general terms and conditions.

13 - INTELLECTUAL PROPERTY

The elements belonging to K-EYES, such as the website, trademarks, games, drawings, designs, images, sound clips and videos, texts, photos, logo, graphic charter, without this list being exhaustive, are the exclusive property of K-EYES.

These general terms and conditions do not entail any transfer whatsoever of intellectual property rights in the elements belonging to K-EYES for the benefit of the Client.

K-EYES grants you a non-exclusive, personal, non-transferable right to access the site and use it in accordance with the conditions set forth herein. Any other use constitutes infringement and is subject to criminal penalties under Intellectual Property law.

The Client undertakes not to infringe, directly or indirectly, K-EYES's property rights and undertakes not to exploit the names, trademarks, or logos in any way whatsoever. The Client undertakes to respect all of K-EYES's rights and not to create any association in the public's mind for any purpose whatsoever.

Hyperlinks to the site's home page www.k-eyes.com or any other page must always be subject to a request for authorization and must be removed upon K-EYES's simple request.

K-EYES® has no direct or indirect affiliation with the company KLEYES.

 

14 - NOTICES RELATING TO THE COLLECTION OF “COOKIES”

To enable the User to browse the K-EYES website optimally and to ensure better operation of the various interfaces and applications, the publisher may place a cookie on the user's computer. This cookie stores information relating to browsing the website (date, page, times), as well as any data entered by users during their visit (searches, login, email, password).

These cookies are intended to be stored on the User's computer for a variable period and may be read and used by the publisher when the User subsequently visits this website. The user may block, change the retention period of, or delete this cookie through their browser interface (generally: tools or options / privacy or confidentiality). In such a case, browsing this website will not be optimized. If the systematic deactivation of cookies in the Internet user's browser prevents them from using certain services or features provided by the publisher, this malfunction shall under no circumstances constitute damage to the User, who may not claim any compensation as a result.

15 - LIABILITY

K-EYES shall not be held liable for failure to perform its obligations due to an unforeseeable event and/or force majeure within the meaning generally accepted by French law and courts, or for causes beyond its control.

In any event, K-EYES's liability is limited to the price of the product sold, unless otherwise required by mandatory law.

Furthermore, K-EYES cannot be held liable, to the extent permitted by applicable regulations, for direct damages, particularly non-material damages, or indirect damages that may result from accessing the website or from improper use of the products within the meaning of the “use of the products” article, particularly where these products contain usage restrictions.

It is also noted that the hyperlinks provided on www.k-eyes.com may lead to other websites whose content remains the sole responsibility of their operators and owners.

16 – FORCE MAJEURE / UNFORESEEABLE EVENTS

It is expressly understood that events generally recognized as force majeure or unforeseeable events by the case law of French courts and tribunals shall be considered as such.

K-EYES's performance of all or part of its obligations will be suspended in the event of an unforeseeable event or force majeure that would hinder or delay such performance.

K-EYES shall inform the Customer of any such unforeseen event or force majeure within 14 days of its occurrence. If this suspension continues for more than 15 days, the Customer may then cancel the pending order, and a refund shall be issued under the conditions set out above.

17 - ENTIRE AGREEMENT

If any clause of this contract becomes null and void due to a change in legislation, regulations, or a court decision, this shall under no circumstances affect the validity or compliance with the remainder of these General Terms and Conditions of Sale.

18 - TERM

These terms and conditions apply throughout the period during which the services offered by K-EYES are available online.

19 - EVIDENCE

Computerized records stored on K-EYES's servers or those of its hosting providers shall be considered, unless proven otherwise, as evidence of communications, orders, and payments made between the parties.

20 - APPLICABLE LAW

These terms and conditions are governed by French law. This applies to both substantive and procedural rules.

Under no circumstances does K-EYES guarantee compliance with the local legislation that may apply when a user accesses the site from another country.

In the event of a dispute, if no amicable agreement is reached, exclusive jurisdiction shall lie with the competent French court for a dispute between K-EYES and a non-professional, and with the Fréjus Commercial Court for a dispute with a professional.

APPENDIX 1 WITHDRAWAL FORM

 

Pursuant to Article L 121-20-1 et seq. of the French Consumer Code, non-professional Customers have a withdrawal period of fourteen days from the date of receipt of the order.

I, the undersigned, Mr./Ms./[to be completed], hereby inform you that I am exercising my right of withdrawal with regard to order no. [to be completed] placed on your website.

Accordingly, I ask you to kindly refund the amounts paid for this order, excluding the shipping and return costs incurred, within a maximum period of 14 days after the ordered product has actually been returned.

I also undertake to return the ordered product to you at my own expense within 14 days from the date on which I exercise my right of withdrawal, in accordance with the provisions of Article 11 of the General Terms and Conditions of Sale, namely that the product must not have suffered any depreciation.

Signed at …..

Dated …

Signature

 

Date of last update of this policy: April 2026